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Terms, Privacy & Your Data Rights

We built 22fun for Malaysia, and that means clear legal terms, a privacy policy you can actually read, and straightforward data rights.

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22fun Terms, Privacy & Your Data Rights
LEGAL CONTACT

Reach Us for Privacy, Terms & Data Requests

Whether you have a question about our privacy policy, want to exercise your data rights, or need clarification on any term in our legal pages, we've set up three direct channels.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you have a legal or privacy question. They'll connect you to our compliance team, who can walk you through data access, correction, or deletion requests. Available every day from 10:00 to 22:00 Malaysia time.
Email Support Send your legal query or data request to our support address. Include your account email so we can verify your identity before sharing any personal information. We reply within one business day and can provide account data exports in CSV or PDF format if you need records for your own files.
Help Centre Download the full privacy policy, terms of service, and data-retention schedule from our help centre. Each document includes the last-updated date and a change log so you know exactly what's current. You can save them locally or print them for offline reference whenever you need to review a clause.
DATA & SECURITY

What We Collect, How We Protect It & Your Control

We've designed our data practices around transparency and your control. From the moment you sign up, you can see what information we hold, why we need it, and how long we keep…

Information We Collect

We gather your email, phone number, and identity documents during sign-up to meet financial-service verification standards. Session data—such as login times, device type, and IP address—helps us detect unusual activity and keep your account secure. Game history and transaction logs provide the audit trail needed to resolve disputes or investigate payment issues.

Cookie & Tracking Controls

Essential cookies keep you logged in and maintain your session across pages. Analytics cookies track which games you visit and how long you stay, helping us improve lobby layout. Both types can be managed from your account settings; turn off analytics if you prefer not to be tracked, and the platform will still work exactly the same way.

How We Secure Your Data

All personal information travels over encrypted connections and sits in encrypted storage. Passwords are hashed, never stored in plain text. Payment details pass directly to our licensed processors—Touch 'n Go, GrabPay, Boost dan FPX—so we never hold your card or bank credentials. Two-factor authentication adds an extra verification step if you want it, and automatic logout kicks in after thirty minutes of inactivity.

Data Retention & Deletion

Active accounts stay on file as long as you use them. Once you close an account, we archive your records for the period required by financial regulations—typically six years—then delete everything unless a legal hold or ongoing dispute requires us to keep it longer. You can request early deletion if local law allows it; we'll review and confirm within two weeks.

Requesting Your Data

Ask for a data export through live chat or email, verify your identity, and we'll send you a file containing every piece of information tied to your account: profile details, transaction history, game logs, and support tickets. The export arrives within seven business days as a CSV or PDF, ready to review, share with an advisor, or import elsewhere.

Who to Contact & How

For any privacy question, data request, or legal clarification, reach us via live chat or email. Our compliance team handles every inquiry personally, walking you through the steps to access, correct, or delete your information. Response times are one business day for email and near-instant during chat hours, so you're never waiting long for answers.

Privacy, Data Rights & Legal Answers

Below are the questions we hear most often about our legal terms, privacy practices, and your rights as an account holder. If yours isn't listed, open live chat or send an email—we'll give you a clear answer and update this section so the next visitor finds it here.

We collect your email address, phone number, and a copy of your identity document to verify your account and meet financial-service regulations. Payment details go directly to Touch 'n Go, GrabPay, Boost or FPX processors, so we never store your card or bank credentials on our servers.

Yes. Request a data export through live chat or email, confirm your identity, and we'll send a file containing your profile details, transaction history, game logs, and support tickets. The export arrives within seven business days as a CSV or PDF you can review or share with an advisor.

Log into your account dashboard and edit your email, phone number, or communication preferences directly. If you need to change your name or identity document—say, after a legal name change—contact support with the new documents and we'll update your records once verified.

We archive your records for the retention period required by financial regulations, typically six years, then delete everything unless a legal hold or ongoing dispute requires us to keep it longer. You can request early deletion if local law permits; we'll review your case and confirm within two weeks.

We never sell or share your personal data for marketing. Payment processors like Touch 'n Go, GrabPay, Boost dan FPX receive only the transaction details needed to complete deposits and withdrawals. If a legal authority issues a valid request, we'll disclose the minimum information required by that order and notify you unless prohibited by law.

Visit your account settings and toggle analytics cookies on or off. Essential cookies—those that keep you logged in and maintain your session—stay active so the platform works, but you can disable analytics tracking anytime without losing access to games, payments, or support features.

Use live chat or email to reach our compliance team. They'll guide you through data access, correction, or deletion requests, verify your identity to protect your information, and complete the process within the timeframe set by data-protection standards. Help-centre documents are also available for download if you want to review terms offline.

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