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How We Handle Your Privacy at 22fun

We collect and protect account information, payment credentials and session data when you use our live tables, slot rooms and sportsbook.

Account security protocolsPayment data encryptionSession activity logsData deletion requestsThird-party disclosure limits

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Personal Information We Gather and Store

22fun Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account at 22fun, we collect your contact details, identity verification documents and device information to comply with local law where access is permitted. Payment transactions through Touch 'n Go, GrabPay, Boost dan FPX generate records showing amounts, timestamps and wallet identifiers but

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never full account credentials. We log session data including IP addresses, game selections and support chat transcripts to maintain security and resolve disputes. Browsing activity helps us improve lobby navigation and recommend games you might enjoy. We retain this information for the period required by regulation
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or until you request deletion under the rights outlined in our support section below. Third parties receive only aggregated statistics without personal identifiers unless you explicitly authorise sharing for payment processing or identity verification. We never sell your data to marketing firms or unrelated platforms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Questions about what we collect, how we use it or how to request changes reach our data protection team through the channels below.

Live Chat Support Open the chat widget in your lobby footer and select Privacy Inquiry from the topic menu. Our agents walk you through data access, correction or deletion requests and confirm receipt within minutes. Available daily from 09:00 to 01:00 Malaysia time for players in Shah Alam and across the country.

Email Inquiries Send privacy questions or formal data subject requests to our compliance address listed in your account settings under Data Protection. Include your registered email and account ID so we can verify ownership before sharing any personal information. We reply within two business days with next steps.

Account Settings Panel Log in and navigate to Privacy Controls under your profile menu. Download a copy of your stored data, update consent preferences for marketing messages or submit a deletion request directly through the secure form. Confirmations appear in your inbox within 24 hours.

DATA SECURITY PRACTICE

How We Protect and Manage Your Information

We encrypt payment credentials with industry-standard protocols and store account data on secured servers with restricted access. Cookie settings let you control tracking preferences while still accessing the full lobby experience.

Payment Encryption Standards

Touch 'n Go, GrabPay, Boost dan FPX transactions pass through encrypted channels that prevent interception. We never store your full wallet password or PIN on our servers. Only transaction IDs, amounts and timestamps remain in our records for reconciliation and refund processing when needed.

Cookie Management Controls

Essential cookies keep you logged in and remember your language preference. Optional tracking cookies help us count which games get opened most often so we can improve lobby layout. You can disable optional cookies in your browser settings without losing access to live tables or slots.

Account Security Measures

We hash your password with salt rounds before storage and prompt two-factor authentication for withdrawals above a threshold. Unusual login locations trigger email alerts so you can freeze your account immediately if someone else gains access. Change your credentials anytime through the security tab.

Data Retention Timelines

Session logs and browsing history are purged after 90 days unless tied to an active investigation or regulatory audit. Identity verification documents remain until you close your account or request deletion, whichever comes first. Payment records stay accessible for seven years to meet financial reporting requirements.

Third-Party Data Sharing

Payment processors receive only the transaction amount and your wallet identifier to complete deposits and withdrawals. Game studios see aggregated play statistics without your name or contact details. We never share personal information with advertisers or unrelated commercial partners unless you grant explicit consent.

Data Subject Rights Process

Request a copy of everything we hold about you, ask us to correct outdated details or submit a deletion request that wipes your profile within 30 days. Use the Privacy Controls panel in your account settings or contact our compliance team via live chat to start the process.

Common Questions About Your Data at 22fun

Below are the privacy concerns we hear most often from players across Malaysia. If your question is not covered here, reach out through live chat or the email address in your account settings.

We gather your full name, email address, phone number and date of birth during registration. Identity verification may require a government ID scan or utility bill depending on local requirements. Device data like IP address and browser type help us detect unusual login patterns and prevent fraud.

We record transaction amounts, timestamps and wallet identifiers to reconcile deposits and process withdrawals. Your full account credentials never reach our servers because payment gateways handle authentication directly. Transaction logs stay in our system for regulatory reporting and dispute resolution only.

Yes. Log in and go to Privacy Controls under your profile menu to download a data export or submit a deletion request. Deletion takes up to 30 days and removes your profile, session history and contact details. Payment records required by financial regulation may remain in archived form.

Game studios receive aggregated play statistics without personal identifiers so they can optimise titles and fix bugs. We never sell your contact details or browsing history to marketing firms. Payment processors see only transaction data needed to complete deposits and withdrawals through Touch 'n Go, GrabPay, Boost dan FPX.

Session logs are deleted after 90 days unless they relate to an open dispute or security investigation. Payment transaction records stay accessible for seven years to meet local financial reporting requirements. You can request early deletion of non-regulated data through the account settings panel anytime.

Essential cookies keep you logged in and remember language preferences. Optional tracking cookies count game opens and lobby clicks to improve navigation. You can disable optional cookies in your browser settings without losing access to live tables, slots or sportsbook markets.

Open live chat from your lobby footer and select Privacy Inquiry, or send an email to the compliance address listed in your account settings under Data Protection. Include your registered email and account ID for verification. Our team replies within 48 hours with guidance or confirmation.

How We Handle Your Privacy at 22fun

Contact Us About Your Privacy

How We Protect and Manage Your Information

Payment Encryption Standards

Cookie Management Controls

Account Security Measures

Data Retention Timelines

Third-Party Data Sharing

Data Subject Rights Process

Common Questions About Your Data at 22fun

01 What personal information does 22fun collect when I open an account?

02 How does 22fun use my payment information from Touch 'n Go or GrabPay?

03 Can I delete my account data or request a copy of what you store?

04 Does 22fun share my data with game studios or third-party marketing platforms?

05 How long does 22fun keep my session logs and browsing activity?

06 What cookies does 22fun use and can I disable them?

07 How do I contact 22fun if I have privacy concerns or want to update my consent preferences?

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